Our colleagues publish their comparative annual SAV major brands of laptops. Not surprisingly, Apple took the lead. To compare as objectively as possible the VAS of 8 brands, LaptopMag has developed a method with several aspects.


They called for service marks in three hours time periods during the day and counted the time to respond to simple questions they asked. They then visited the website to see if the answer to their questions was there. Then they tested their questions by e-mail and chats, as well as Facebook and Twitter. Finally, they examined whether the notebook brands in themselves provide tools to solve problems, including those posed in the survey.

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It appears that Apple tops the list, a performance already achieved the previous two years.Followed Dell and Samsung have improved their customer service. Lenovo is positioning itself behind, with a steady note as Sony. But LaptopMag states that the Chinese, like Acer has also improved, declined to answer questions about configuring a Windows account, arguing that it is a software problem and which should have a premium account (free) to get answer.