Thread: Regretting for ordered DELL notebook

I have ordered Dell Inspiron 1520 Notebook on 6.11.2007 and paid Rs. 42,650 through credit card. I was informed that the notebook will be delivered before 27.11.2007

I used to check the order status online. But the order status has not been updated since 8.11.2007. I enquired the concerened Sales Account Manager via email regarding my order status on 9th, 11th and 19th of this month. She has not responded to mail. I had called her over telephone four times. She has not given proper answer. Then, I have sent an email to DELL Sales Manager and he has also not responded.

On 26.11.07, I called the Customer care and enquired about my order. They informed that due to some money transaction problem the invoice is not ready and they are not sure about the delivery date.

I have sent a Fax to Mr. Ashish Kumar, Sales Manager, Dell India regarding the issue. I think he had thrown my fax in the dust bin. I tried by email, phone and FAX. Nobody cared. After getting money from customer, they are thinking he is rubbish. My experience with DELL India is very much frustrating. I am regretting for my order with DELL.

My humble request: PLEASE DON'T GO FOR DELL. People in Dell India are DEVILs. Even after knowing everything, if somebody orders, he has to go to the HELL.

Why don't you go to consumer court?

They'll have to compensate for all the discomfort it has caused you.

Regards

Hi,

If ur credit card slips shows that u have made payment .. then u have prove to show tat there is no issues with your payment. This way, u can then have a case against them .. either get them to rush through and fix you order asap or complain against them .. if complaining is no use, there is still a chance u can sue them .. but that's rather pointless as the sum is too low ..

cheers,
hydroburn