Thread: Century Link is frightful

I had service from Century Link forroughly a year. During that time I never once acquired the speed theyclaimed. I was paying for 3mb/s and most of the time it remained at1. I have watched it go as low as 300kbps still.

In lateDecember early January I decided I had had enough and would not liketo renew service. I called them and remarked their customer servicerepresentative that I would enjoy to discontinue service. Therepresentative I spoke to said that would be fine and that servicewould not proceed. As soon as my payment was received theyreconnected service and now are saying I am on the hook for variousmonths of service I had explicitly asked to be disconnected from.


They claim that there is no record ofthe call also while I can show very clearly from my phone recordsthat I spoke to them twice in the two days prior to payment beingsent. When I asked to watch their records of my calls the secondlevel manager I spoke to said he could not authorize that and that itcould take a week for them to acquire that information to me. Like hecouldn't only do a print display and e-mail it. He even said thatalso if I had asked for service to be disconnected it would have beenreconnected automatically because I paid electronically via my bankinstead of paying above the phone. That even creates a entire muchmore of sense.

When I asked to ensure that it is noted on myaccount that I, especially now, do not expect it proceeded again hestated that he can do that but how I pay will determine if it iscontinued again. I asked how I could avoid this and he said he couldnot help but that I should contact their financial department andthey could set the account to never reconnect again. I called them atthe number he gave and they had no idea what he was talking about.The girl said just to wait until the end of the month and then theaccount will automatically be canceled. I'm sure this is the pointwhere they turn it over to collections. Therefore essentially theanswer is unless you are delinquent plenty of to be turned above to acollections agency we reserve the right to only hold reconnectingyour service and charging you for it. That even produces a much moreof sense.

Anyway, I did post it as well. I have just never had as negative an experience as this with any internet provider. Nothing like having a manager, thanks Mr. Woods, essentially call you a liar on the phone. I'm only attempting to produce certain that anywhere that someone goes to feel for reviews or information on these things they watch this thus that someone else can avoid such a bad experience. I'm viewing buying a domain and building a site dedicated to this. Like you can tell I'm mildly bothered.

Amen! I hear ya. I was with Century Fink for 4 months last fall and turned into a babbling idiot attempting to carry with an intelligent discussion with their phone people.

The sad thing is that I left and went to a wireless company named Broad Link. After 4 months with them I am begging Century Link to take me rear .The sorrier thing is that CL is so incompetent that it cannot even schedule and hold hook up appointments. The saddest thing? I live in the country and these are my only 2 options. Everything I can do is submit reports with the BBB and wish that other companies travel into this area.

I'm going to complain to the State Corporation Commission. A Century Link Tech who arrived out to the house told me that they were "aware" of the trouble. Very poor DSL performance from Century Link appears to be widespread in rural Central Virginia. They simply are not producing any effective effort to improve the functioning for home subscribers. Attempt filling out an employment application online...... best of luck to the rest of you. I'm switching to something else as soon as possible.

I'm in Northern Ohio and I acquire slower download speeds as compared to upload speeds and I'm paying for 10mbps download speeds. What a clump of crooks. They should be actioned.

You could seek support, acquire jerked about for a couple months while they pretend to go to to your issue and proceed charging you a higher as compared to market value rate or you could just cut your losses and go with a better provider in your area.