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Thread: Reboot consequence of HP dv7

  1. #1
    Andrew Hannah's Avatar
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    Default Reboot consequence of HP dv7


    I have a HP Pavilion dv7. It is nearly 13 *months* old. When it was 11 months old it wouldn't boot and I ran the hard drive test in BIOS, it failed. Hence HP over-nighted a novel hard drive.


    Later 16 days the guarantee ran out it began including a novel trouble. Above 50% of the time when I turn it on it sits with all lights on but doesn't boot up. All the lights they gradually come on when you turn it on are on. But it doesn't boot. I hear the DVD drive spin up but don't hear the hard drive. The display is black. The CAPS and NUM lock lights blink at the same time one every couple seconds I think. I didn't time it.


    Finally the laptop will boot. I am writing this post on the dv7. This morning I turning it on at 9-ish. At 12-ish it determined to bring windows up. I called 3 computer repair places. One lay said this was common lay with the dv7, the CPU board was toast. Another guy said he could substitute it but it wouldn't be worth it.


    Another trouble I have encountered is sometimes when the cord is not plugged in and I put it rear on the battery icon will say "plugged in not charging". I turn it off and disconnect the cord, take out the battery and tut the rear together and reboot. Normally it begins working.


    Worst part is I actually as this laptop. Hard drive is slow (5400). But as well that, it isn't a bad one. Not a powerhouse. Just it was doing all right until it began caring out three hours to determine to start. Any ideas?

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    Christopher O's Avatar
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    I forgot to refer when I spoke to HP now they can't also acquire their story straight on how much it would be to fix it. One tech said $99 for a new year phone support but add $50 more and that will cover hardware for the year. I spoke to another HP tech afterward and he told that no to repair it @ HP would be above 4 hundred dollars if it is the CPU board.

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    Daniel Abigai's Avatar
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    I would have assumed the 149 offer on the spot and kept that person to it. But I've heard this story so many times. The proprietor hesitates with the offer and then they can't acquire it again. Figure in the near 500 and up if it is that motherboard. Sorry to read another story about a neglected machine out of guarantee. The lessons proceed with the expense of laptop repairs.

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    Matthew Ava's Avatar
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    If this is such a common trouble on the HP DV7 Pavillion Laptop, it should be remembered near HP. I will never purchase other HP Laptop as well as will suggest all people I know to never purchase other HP product. My laptop crashes in the perfect same way only one month after guarantee expired.

    A 13 month old laptop that has never been dropped, never been mishandled that crashes in the same way, at the same point in it's lifespan is NOT easy a common trouble, IT IS A MANUFACTURER'S DEFECT. It is such a total joke to be offered just one solution of mailing rear for the LOW cost of $450, when the machine cost $800. I am completely discomfited with HP support and their cheap products.

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    Ethan Isabell's Avatar
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    The 1st thing that screwed up was the VGA port, only blocked working for no good reason. I have treated this thing as a novel born baby. Then with no mismanaging or nice reason the battery-not-charging syndrome pops up.

    I have attempted all short of pulling it apart. Only before this happened there was something small rattling around in the rear of it. The tremendous blocked then so did the battery charging. I read an article somewhere that they have a trouble with the power lead battery termination and you can solder it in a unlike way to fix it.

    This is the extremely last HP item we will always purchase. It is even the 2nd HP item in a row for me to drive up only after guarantee expiry when it has scarcely been used. The last item was a HP C6100 color printer... what a piece of crap that turned out to be. Only blocked and packed up entirely within for no good reason. The HP support people like told me that I should purchase a novel printer from them. I laughed at them and called them morons... for that is perfectly what they are. HP crap-tops and printers... no thanks!

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    Joshua Madiso's Avatar
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    Incredible, mine had done the same thing at 13 months, one month out of guarantee. Wouldn't charge the battery, then wouldn't work with the power cord. Took it rear to Best purchase (last year) and they wanted $900 to substitute the CPU Board. No thanks. I bought a novel same model (I'm a glutton) that uses the same battery and I only keep recharging the battery and placing it in the broken computer. Well, finally it won't cost so much to substitute the CPU Board and that is what I'll do. But what the heck, this should be recalled. Sadly, I actually enjoyed this computer

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    Michael Emma's Avatar
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    My HP Pavilion dv7-1175nr won't realize DC outlet, unless the outlet is coerced into the jack, at ~24 months. Soon later, CMOS won't boot apparently due to the CPU Board failure. As fixing will price ~$350, HP rep suggests I acquire a novel Pavilion for ~$600. Considering how other dv7 failed before on, I guess I was lucky. Nevertheless, I'm unhappy with this HP.

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    Jacob Emily's Avatar
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    I bought the dv7 in July 2011. As then I have missed wireless 3 times. Every time the drivers are become. Tech support gets to spend two or more hours with me attempting to acquire the drivers rear. To top it off, they can't also acquire remote access to my laptop. Hence, they have to speak me via the steps. This laptop should be recalled. It is defective.

    Evidently, HP knows there is a trouble with the wireless drivers, but they guess it's a fluke. In 2 months time I have been on the phone with tech 3 times for this trouble. What I want is the laptop substituted. Why should I be on the phone repairing the same trouble each 3 weeks???? That's ridiculous. I will NEVER purchase an HP again. Oh yeah, and I can hardly understand their techs, what's up with that? Purchasing a DELL next time around.

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    Hence, I have received 2 machine in the previous 2 weeks with the EXACT same issue as described in the main thread. And strangely plenty, couple of machines are HP Pavilion Dv7's. I have a 3rd machine coming into my office tomorrow with same issues...never asked what the make and model is...I'm VERY interested in encountering out if it's another Dv7!!!

    Has anyone had the privilege of encountering out what the actual issue is and what the resolution is??? I'm going to call HP tomorrow either way in support of my customers, and you can bet that if this machine coming in tomorrow is a Dv7...something will have to be done by HP!!! My next step is to replace the CMOS battery, but I have my doubts. This should definitely be a recalled machine!

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    danny wilson's Avatar
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    But it happened again. One acquaintance went via 6 machines of variant makes claiming each were defective. In the end it turned out to be some old app and the torrent they ran. No one can figure out how that affected the initial boot. That's a mystery for another day but when we wiped the machine back to the factory load, the issue vanished.

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