Thread: IPad cannot link to receiver

I only acquired a novel HD DVR receiver(HR23) set up this afternoon beside on the cinema link kit. I haveconfirmed I can link to video on demand, thus I experience I amlinked wireless to the Internet today. My iPad is not finding myreceiver, though. I acquired the red dot next to my receiver name andthe ID as ...0000. When I manually enter my IP address, it brieflytells searching for receiver and my "dot" turns yellow, butnever is successful. Please advise with where I should begin totroubleshoot.

Did you activate the novel DVR? On the DVR's remote, press the right arrow button. Does it indicate TV Apps Loading? If not, your DVR is not connected to the router/Internet. If thus, I would uninstall the Directv App from the iPad and then reinstall it. Be positive that the iPad is connected to your router using the similar sub net like everything the rest of your instrumentation, having the HR23. Therefore long like your router has DHCP enabled, there should never be any require to enter any IP info manually.

It the Receiver ID number (RID) displays like 000000000000, you require to call DirecTV to acquire this put right. The application should display the right RID number for the application to work.

No this is a Direc TV trouble. You require to escalate this with someone in the internet dept. The application is seeming for a receiver with RID number ...0000 and of course is not going to detect it. No mode about it.

For others that may be having a identical matter, please email our customer provide center with details that you have 0000 like your receiver ID in the mobile applications. That should motivate the email response team to request the thoroughly maintenance to be on your account.